Terms & Conditions
Information About Us
www.eboonlay.sg is a site operated by Boon Lay Technical Supplies. We are registered in Singapore under the Business Registration Number 22127400J and with our registered office at 1,Pioneer Road North #01-11 Singapore 628455. Our GST Registration Number is M90001484C.
By accessing this Site, App and/or using the Services, you hereby agree:
- That you are the user of the Site, App and/or Services and are 18 years or above.
1 Site, App and Services
1.1 The Site and App is owned and maintained by Boon Lay Technical Supplies.
Boon Lay Technical Supplies operates an online stationery store through the Site or App, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of stationery products)
1.2.1 Access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;
1.2.2 Search engines or tools;
1.2.3 Blogs, message boards, communication tools;
1.2.4 Email or message alerts; and
1.2.5 Any other services, features, content or applications that Boon Lay Technical Supplies may offer through the Site or App from time to time in our sole and absolute discretion.
1.3 Boon Lay Technical Supplies reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or App at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services, App or Site without notice liability.
2. Service Availability
2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.
At present, Boon Lay Technical Supplies delivers to almost areas in SINGAPORE. To find out if Boon Technical Supplies delivers to your area, You may contact us at firstname.lastname@example.org to check on our delivery coverage. Boon Lay Technical Supplies only process and accept orders within our delivery coverage.
2.3 Product Information, Pricing and Payment
2.3.1 Boon Lay Technical Supplies endeavors to provide you with accurate and up-to-date pricing, product and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. You agree that Boon Lay Technical Supplies shall not be liable for any errors in the pricing and product or promotional information listed on our Site, App or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services.
2.3.2 If the actual price of any item ordered by you is higher than that reflected on the Site, App or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorize us to charge the additional amounts to you.
2.3.3 All Warranty conditions are stated in the product information provided, unless the manufacturer has provide none.
3. Promotions, Vouchers and Programmes
3.2 Promotions, contests, privileges and programmes are only valid for the time period specified by Boon Lay Technical Supplies.
3.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):
3.3.1 Each Voucher Code is only eligible for a single use and it is only valid for the time period specified by Boon Lay Technical Supplies.
3.3.2 The Vouchers may only be redeemed certain products from Boon Lay Technical Supplies during the applicable validity period. Unless otherwise stated, Voucher Codes do not apply to the following:
(i) Delivery charges.
3.3.3 Use of any Vouchers must be indicated at the time of checkout, and all information required by Boon Lay Technical Supplies must be provided. No retroactive use of the Voucher is permitted.
3.3.4 Vouchers cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
3.3.5 A minimum spend may be required before use of the Voucher is permitted.
3.3.6 Vouchers cannot be refunded, redeemed or exchanged for cash.
3.3.7 Resale, transfer and sharing of Vouchers are strictly prohibited. In spite of the above, gift vouchers, if offered by Boon Lay Technical Supplies may be purchased by you and given to others.
3.3.8 No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher is allowed.
3.3.9 Vouchers are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
3.3.10 Boon Lay Technical Supplies reserves the right to verify the validity of any Vouchers and to declare null and void, any Voucher Code which in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
3.3.11 Boon Lay Technical Supplies reserves the right to vary or impose such other terms and conditions as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.
3.4 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash will be offered in lieu of the gift.
3.5 Where you are permitted to return any product to Boon Lay Technical Supplies for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.
3.6 Boon Lay Technical Supplies decision on all matters relating to promotions, discounts, Vouchers and other privileges is final and binding.
3.7 Boon Lay Technical Supplies reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice liability.
4.1 Delivery status is subject to availability.
4.2 Bulk orders may be subject to different delivery cost and may require a longer delivery time to be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 48 units, unless otherwise stated in writing by Boon Lay Technical Supplies. Please contact us at email@example.com to place a bulk order.
4.3 Boon Lay Technical Supplies will endeavor to deliver the products to your delivery address, but does not and can not guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries. You agree that Boon Lay Technical Supplies shall not be liable for any deliveries made outside the delivery time frame.
4.4 Please notify Boon Lay Technical Supplies Immediately of any change to your delivery address, date or time of delivery, or contact number.
4.5 Where you specifically instruct Boon Lay Technical Supplies to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and your accept all liability and risk of loss, theft and damage. For all other deliveries, please arrange for someone to receive the delivery sign off the delivery invoice or device.
4.6 If an order is cancelled, or if no one is at the delivery location to receive the order during the delivery, Boon Lay Technical Supplies reserves the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee of $10.70.
Cancellation of order, service charges will applicable for refund
*Administration Fee: $10.70.
*3.9% + $0.50 for Paypal
*2.3% for Wirecard
4.7 If there is any damaged or incorrect product(s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours at 6265 8866 or email firstname.lastname@example.org. Boon Lay Technical Supplies is its sole discretion, will offer a replacement of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
5. How the Contract is formed between You and Us
5.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
5.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.
5.3 All orders placed online will be fulfilled within 7 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.
5.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.
5.1 While we make every effort to ensure that the Site, App, Services and all Content is accurate and complete, we provide the Site, App, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Boon Lay Technical Supplies disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, Boon Lay Technical Supplies does not warrant that the functions contained in or access to the access to the Site, App, Services, Content of other content will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site, App, Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device. Boon Lay Technical Supplies does not warrant or make any representations regarding the use of the results of the use of the Content, the Services, the Site or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.
5.2 You agree that:
5.2.1 Boon Lay Technical Supplies shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site, App or Services without assigning any reasons; and
5.2.2 Access to or the operation of the Site, the App and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors, and in any such event, Boon Lay Technical Supplies shall not be liable for any loss, liability or damaged which may be incurred as a result.
5.3 In no event shall Boon Lay Technical Supplies be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of the inability to use, the Services, the Site, the Apps, Content or any other website or device. In the event that Boon Lay Technical Supplies is liable for damages despite the foregoing provision, you agree that Boon Lay Technical Supplies aggregate liability to you for any all causes of the action in relation to:
5.3.2 In all cases (including any use of the Site, App or Services), shall not exceed S$1.
5.4 In no event shall Boon Lay Technical Supplies liable for any indirect, special, consequential, or incidental damages that result from the Services, Site, App or Content, or your use of, or the inability to use, the Services, Site, App, Content or any other website or device, even if Boon Lay Technical Supplies authorized representative has been advised of, or should have foreseen, the possibility of such damages.
5.5 You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by Boon Technical Supplies at either reasonable costs or no costs to you.
6. Our Status
6.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.
7. Price and Payment
7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
7.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
8. Our Refunds Policy
8.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
8.2 Products returned by you because of a defect will be refunded in full after delivery costs have been deducted.
8.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
8.4 The cost of return transportation is at your expense.
9. Our Liability
9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
9.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
9.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.
10.1 All notices given by you to us must be given to Boon Lay Technical Supplies at 1, Pioneer Road North #01-11 Singapore 628455. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.
11. Events Outside our Control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
11.2.1 strikes, lock-outs or other industrial action;
11.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
11.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
11.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
11.2.5 impossibility of the use of public or private telecommunications networks; or
11.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.